Boys & Girls Clubs of Metro LA  Logo Boys & Girls Clubs of Metro LA

Case Manager

Los Angeles, CaliforniaFull-time
About the Job

Job Title: Case Manager 
Job Type: Full Time Exempt Plus Benefits
Salary: $45,000 - 50,000 Annual salary DOE

Location: Hiring at two Locations!
1.) Willowbrook Clubhouse - 1339 E 120th Street, Los Angeles CA 90059
2.) Jordan Highschool - 2265 E 103rd St, Los Angeles, CA 90002

Other: $300 signing bonus, paid at the 30-day anniversary & Annual Scholarship Opportunity

Our Mission: To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.

Under direct supervision of a Licensed Clinician, the job of a Case Manager is to regularly meet with youth participants ages 10-18, helping each create individual goals and track their accomplishments, with the end goal of preventing youth involvement with violence. The Case Manager will also engage family members and caretakers when appropriate. The Case Manager will conduct outreach to the community and internally; build rapport with families and targeted youth; provide case management services in accordance with the program requirements and administration's directions & guidance; establish and maintain records; compile and distribute materials and reports; respond to inquiries from a variety of internal and external sources; and to do other related work as needed.
This job description is intended to convey information essential to understanding the scope of the Case Manager position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working condition associated with the position.
  • Attends site and/or in-service meetings for the purpose of conveying and/or gathering information required to perform functions;  
  • Assists with participant outreach by preparing and distributing outreach material; making presentations, phone calls, and scheduling meetings; 
  • Maintains a variety of manual and electronic documents/reports, files and records for the purpose of providing up-to-date information and historical reference in accordance with established administrative guidelines and legal requirements. This may include participant information. 
  • Assists with assessing participants’ needs, situations, personal strengths and support networks to work with youth and determine appropriate goals; 
  • Coordinates with appropriate organizations and services including, but not limited to, social services, physical and mental health services, housing support, employment education and substance use disorder treatment; 
  • Researches and refers participants to community resources; 
  • Monitors and tracks milestones such as, employment acquisition, and/or educational progress; 
  • Performs a variety of general clerical duties including answering phones, completing documents, using calendar, and typing;  
  • Responds to inquiries from a variety of internal and external parties (e.g. schools, partners, government agencies, general public, students, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction; 
  • Meets with youth and families in compliance with program requirements;
  • Tracks youth participation in positive activities and provides supports to engage youth in these activities;
  • Responsible for all tasks related to holding case management meetings with youth and families;
  • May be assigned other related duties as needed. 
Any combination of experience and training that would likely provide the required knowledge and skills. A typical way to obtain the required knowledge and skills would be: 
  • Some college in social work, psychology, sociology, human services.
  • Bachelor’s degree in social work, psychology, sociology, human services.
  • Enrolled in an accredited Master’s degree program in social work preferred (will be supervised by a licensed clinician).
  • Two years of increasingly responsible experience working with youth populations, particularly those in areas with high rates of violence. 
  • Bilingual skills preferred.
Knowledge of: 
  • Working with youth in a trauma-informed environment (training available to strengthen these skills); 
  • Assessing youth wellness, needs, and abilities and using the knowledge of them to develop plans;
  • Listening to youth/clients’ concerns and providing coaching; 
  • Recording youth/clients’ progress including charting referrals, home visit, and other notable interactions; 
  • Organization and coordination of specialized and responsible clerical functions; 
  • Modern office methods and equipment, including electronic record management and filing systems, computer terminal operational processes, and telephone techniques; 
  • Correspondence and report writing; 
  • English usage, grammar, spelling, and punctuation (potentially other languages based on youth served, bi-lingual applicants strongly encouraged to apply); 
  • Basic methods and techniques of organization and planning, following schedule, and creating a case plan for each youth and ensuring requirements for each youth are followed
Ability to: 
  • Work effectively with youth, showing compassion and ability to relate to youth/clients with a wide range of needs; 
  • Motivate youth to follow established plans; 
  • Think critically and problem solve; 
  • Flex and change plans if not getting desired results; 
  • Manage multiple cases at once; 
  • Communicate effectively in oral and written form; 
  • Learn, interpret, and apply legal mandates, policies, rules and regulations, and operational procedures; 
  • Compose correspondence independently; 
  • Establish and maintain comprehensive and accurate files and records, and prepare concise and 
  • Drive agency vehicle to transport youth and/or families to community/club events, to scheduled activities, to appointments, etc.
Complete reports as required:
  • Understand and carry out oral and written directions; 
  • Apply and explain policies, procedures, rules and regulations; 
  • Operate a computer terminal to enter data, maintain records and generate reports; 
  • Meet schedules and timelines; 
  • Plan and organize work; 
  • Work independently with little direction; Understand and carry out oral and written directions; 
  • Establish and maintain cooperative working relationships.
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working conditions are primarily an office setting, long hours of close work at desk and / or computer terminal; frequent interruptions via in-person contact, phone calls, and email.  Occasional travel will be required to various communities and businesses in the region. Physical exertion may be required to lift supplies and equipment.  The ability to travel commercially and to communicate orally and in writing / typing are required to perform the essential functions of the job.
Work is performed mainly during regular office hours; however, incumbent may be required to attend meetings or agency events outside regular office hours.  
BGCMLA is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, marital status, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
    About Boys & Girls Clubs of Metro LA

    Boys & Girls Clubs of Metro Los Angeles was founded in December 2015 as a scalable and sustainable solution to reversing the opportunity crises facing some of the most vulnerable children in the neediest neighborhoods of Los Angeles. BGCMLA is designed to increase programmatic offerings and serve a greater number of youth in the areas of Los Angeles most in need of its services. The mission of BGCMLA is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.Our mission is fulfilled by offering nationally recognized, research-based programs and activities in three core areas: Academic Success, Good Character and Citizenship and Healthy Lifestyles. We believe in empowering youth to explore a future with endless possibilities by offering creative programming, such as new approaches to science, technology, engineering and math (STEM) created in collaboration with our community partners. Boys & Girls Clubs of Metro Los Angeles is safe, stable place that ensures physical and emotional safety while discouraging crime in our local communities. Click here for more information regarding Club safety. The individual Clubs which presently make up BGCMLA have a deep history of impact in the neediest areas of Los Angeles County. This new collaboration of Clubs and community partners currently includes the following Boys & Girls Clubs: Challengers, since 1968; Watts/Willowbrook, since 1968; Bell Gardens, since 1960; Jordan Downs and Nickerson Gardens were opened in collaboration with the Housing Authority of the City of Los Angeles. At BGCMLA, we are wholly committed to maximizing our Clubs’ potential to serve more kids, more often, and to build strong, sustainable organizations.